Store:
Orange & Natural Wines e.U.
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Shipping information

Important Information About Your Delivery

At Orange & Natural Wines, we place great importance on ensuring that your order arrives quickly and safely. Here are the key details about our delivery process:

  1. Delivery Times: Your packages are typically dispatched within 2-3 days after receipt of your payment. This timeframe allows us to prepare your order carefully and ensure everything is ready for shipping.
  2. Shipping Service Providers: We use renowned carriers such as DPD and the postal wine package option. These partners were selected for their reliability and efficiency.
  3. Order Tracking: Regardless of the chosen shipping method, you will receive a tracking link from us. This allows you to check the status of your delivery at any time and know exactly when to expect your order.
  4. Delivery Without Signature: To simplify the delivery process, your order will be delivered without requiring a signature.
  5. Shipping Costs: Shipping costs include handling, packaging fees, and actual postage costs. Please note that transportation costs may vary depending on the total weight of your package.
  6. Combining Orders: To save on shipping costs, we recommend consolidating multiple items into a single order. This not only is cost-effective but also environmentally friendly.
  7. Insurance: Your wine orders are insured through DPD wine logistics, providing additional security for you.
  8. Customer Service: For any questions or concerns regarding your order or delivery, feel free to contact us at office@orange-wine.eu

We look forward to processing your order and ensuring you have a pleasant shopping experience with us.